As a member of the Service Desk team, you will provide the highest standard of IT and FM services to staff and students of Kings’ College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance KPIs.
This position requires a high percentage of First Contact Resolution, request fulfilment and problem-solving using various diagnostic tools. In addition, inter-personal skills are required to support customers and handle escalations in-line with King’s Service Centre’s policies and procedures.
We are a fast growing company supporting the services of King’s College London. We offer 25 days holiday per annum, 10% discretionary bonus, contributory pension scheme, modern, comfortable offices a mere 10 minutes from the beach – plus much more!