Service Desk Analyst (Night)

Permanent Nr Newquay

As a member of the Service Desk team, you will provide the highest standard of IT and FM services to staff and students of Kings’ College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance KPIs.

This position requires a high percentage of First Contact Resolution, request fulfilment and problem-solving using various diagnostic tools. In addition, inter-personal skills are required to support customers and handle escalations in-line with King’s Service Centre’s policies and procedures.

The post holder will handle frontline queries from various sources including email, self-service and telephone. It is vital that the post holder has excellent troubleshooting, communication and customer care skills.

The post holder will work closely with colleagues in King’s as well as other key stakeholders and will use the Service Management toolkit to record Work Orders, Incidents and Service Requests.

Some travel may be required for meetings and training, (predominately between Quintrell Downs and university campuses in London).

The normal hours for this post are 21:00-07:30, on a 4-in-7 basis.
Once a month, the post holder will be required to work a Day-Shift (07:30-18:00) to maintain contact with the team, and their technical skillset.

We are a fast growing company supporting the services of King’s College London, but in the heart of Cornwall.

We have active committees for Sustainability, Healthy Workplace and a social committee!

We offer 25 days holiday per annum Pro rata, 10% discretionary bonus, contributory pension scheme, modern, comfortable offices a mere 10 minutes from the beach – plus much more!

Applications should be submitted to hello@ksc.ac.uk with your CV and covering letter with details of your salary expectations.

Due to the number of applications expected if you haven't heard from us within one month please assume you have been unsuccessful for the position, but we thank you for your interest in the business.

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