Service Desk Analyst (HR)

Permanent Nr Newquay

King’s College London is undertaking a major HR transformation, implementing a new target operating model and introducing a full range of digital services that will remove all paper from the workforce lifecycle. The new HR digital services has rolled out to c. 10,000 users across the University, this role will provide 1st line systems support to users, help them to successfully register and access the services, and troubleshoot issues via phone and email.

The role will involve supporting users to access CoreHR HR and payroll software. An awareness of the practices of both would be beneficial but not essential. Full training will be provided for the software; however, the successful candidate will have a solid working background delivery quality customer service, ideally within a Customer Services contact centre or service desk environment.

Some travel may be required for meetings and training, (predominately between Quintrell Downs and university campuses in London).

We are a fast growing company supporting the services of King’s College London, but in the heart of Cornwall.

We have active committees for Sustainability, Healthy Workplace and a social committee!

We offer 25 days holiday per annum, 10% discretionary bonus, contributory pension scheme, modern, comfortable offices a mere 10 minutes from the beach – plus much more!

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