Service Desk Analyst Estates & Facilities

Permanent Nr Newquay

This role primarily comprises administrative tasks from the Estates and Facilities (E&F) and Switchboard work streams, as dealt with by the King's Service Desk. Providing support for IT tasks will also be required as demand on the Service Desk dictates.

As a member of the Service Management team, you will provide the highest standard of services, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance KPIs.
As the first point of contact for callers on the Switchboard, you will provide an enquiry service in a way which enhances the King's College London corporate image.

Some travel may be required for meetings and training, (predominately between Quintrell Downs and university campuses in London).

We are a fast growing company supporting the services of King’s College London, but in the heart of Cornwall.

We have active committees for Sustainability, Healthy Workplace and a social committee!

We offer 25 days holiday per annum, 10% discretionary bonus, contributory pension scheme, modern, comfortable offices a mere 10 minutes from the beach – plus much more!

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