Service Desk Analyst Apprentice

Permanent Nr Newquay

As a trainee member of the Service Centre team, you will learn skills necessary for delivering high quality advice and support to staff and students of King’s College London, providing an exceptional personalised service for IT and FM related issues, whilst completing your vocational qualification.

The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care.

You should have confidence interacting with users of various technical skill levels, remaining calm and courteous whilst working to resolve challenging incidents.

The post holder will work closely with colleagues in King’s as well as other key stakeholders and will use the Service Management toolkit to record Work Orders, Incidents and Service Requests.

Some travel may be required for meetings and training, predominately between Quintrell Downs and university campuses in London.

We are a fast growing company supporting the services of King’s College London, but in the heart of Cornwall.

We have active committees for Sustainability, Healthy Workplace and a social committee!

We offer 25 days holiday per annum Pro rata, 10% discretionary bonus, contributory pension scheme, modern, comfortable offices a mere 10 minutes from the beach – plus much more!

If you're interested in applying for this post, please contact the Cornwall College Apprentice Recruitment Team on 0330 1234 785.

Due to the number of applications expected if you haven't heard from us within one month please assume you have been unsuccessful for the position, but we thank you for your interest in the business.



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