IT Applications Manager (Student Systems)

Permanent Nr Newquay

This is a new role based at the King’s Service Centre in Cornwall where we will be providing technical support for many of the student application systems that underpin the students journey at King’s College London.

The aim of this role is to manage the support team who receive support calls through the IT service desk related to student systems. The team are expected to provide excellent customer service, assist with service improvements, quality assurance, documentation and involvement within projects.

The post-holder will be expected to work closely, and on their own initiative, with the staff across IT, Students and Education Directorate and the wider King’s College London community. Your team will be responsible for providing professional application life-cycle management and be able to liaise with 3rd line support where appropriate as well as providing semi-technical information support to users of the student management systems.

Knowledge of SITS, Admissions processes, timetabling systems and relational databases are desirable, as these are important technical elements of this team, SQL, JavaScript or web technology knowledge would also be beneficial. The Student Systems team will be required to use and manage calls through the KSC service desk system and may be responsible or involved in the production of management reports and service KPI’s.

A good knowledge of Higher education is also desirable.

We are a fast growing company supporting the services of King’s College London, but in the heart of Cornwall.

We have active committees for Sustainability, Healthy Workplace and a social committee!

We offer 25 days holiday per annum, 10% discretionary bonus, contributory pension scheme, modern, comfortable offices a mere 10 minutes from the beach – plus much more!

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