Service Desk Student Analyst

8 hours per week ; Permanent Nr Newquay

This role would suit a student, or someone looking to work flexibly and develop their skills in IT, Facilities Management and Customer Service.

The post holder will regularly work weekend shifts with occasional additional shifts during the week, should they be available.

As a member of the Service Desk team, you will be coached to provide the highest standard of IT and FM services to staff and students of Kings’ College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance KPIs.

This position requires problem-solving using various diagnostic tools and inter-personal skills are required to support customers and handle escalations in-line with King’s Service Centre’s policies and procedures.

The post holder will assist in handling frontline queries from various sources including email, self-service and telephone and will use the Service Management toolkit to record Work Orders, Incidents and Service Requests.

We are a fast growing company supporting the services of King’s College London, but in the heart of Cornwall.

We have active committees for Sustainability, Healthy Workplace and a social committee!

We offer 25 days holiday per annum Pro rata, 10% discretionary bonus, contributory pension scheme, modern, comfortable offices a mere 10 minutes from the beach – plus much more!

Applications should be submitted to hello@ksc.ac.uk with your CV and covering letter with details of your salary expectations.

Due to the number of applications expected if you haven't heard from us within one month please assume you have been unsuccessful for the position, but we thank you for your interest in the business.

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